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IPhone 6 arrived - PHONE MISSING FROM BOX
consumer_concern

My iPhone 6 arrived two days ago via FedEx.  Unfortunately, while the packaging, charger, and headphones were in the box, the actual physical phone was missing.  Has anyone had to deal with this same horrible issue?  If so, where, and what did Verizon do to rectify this issue?  I've been given conflicting information by Verizon representatives who are not willing to work with me to figure out a fast and fair way to make me whole.  Please help. 

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
vzw_customer_support
Customer Support

consumer_concern, this is a very unfortunate situation. We're disheartened to hear that this happened to you. Did you have a chance to file an claim with FedEx here: http://bit.ly/1mLJoux

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
vzw_customer_support
Customer Support

consumer_concern, this is a very unfortunate situation. We're disheartened to hear that this happened to you. Did you have a chance to file an claim with FedEx here: http://bit.ly/1mLJoux

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
freemante
Member

trust me... you dont want one. I have the iphone 6 on verizon, live in LA and it will not make or receive calls consistently... ive tried everything from hard restore... to upgrading itunes... and its just a nightmare. all verizon has told me to do is keep trying to restore or restart your phone. I dont think this network was ready for the iphone 6. i'm two minutes away from asking for a refund and using my old phone for another few years....

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
freemante
Member

ALSO other people who have had the same problems tried getting new phones... and that didnt work either. get a refund and get a different phone!

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
freemante
Member

and if you really need the iphone 6 go to T Mobile. None of my other friends with iphone 6 on OTHER networks are having this issue. this is a verizon issue. and it is infuriating.

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
Weth
Sr. Leader

Or your phone is defective. You really think that every iPhone 6 is not working on Verizon. I have 2 working just great, including VoLTE

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
freemante
Member

i HOPE it's defective... i dont think every one... but i think a large

number... aka more than just a few. im glad your phone(s) are working. isnt

VoLTE not supposed to even work until june of next year on verizon?

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
freemante
Member

https://community.verizonwireless.com/thread/836691?start=0&tstart=0

On Fri, Oct 3, 2014 at 3:55 PM, Thomas Elliott Freeman <

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
az_bulldogger
Member

Mine arrived defective and they are going to charge me $200 for another phone to be sent out. They said they'll credit me once they get the defective phone back. The original conversation was that they'll send out another one with a box to return the damaged one (no extra charge involved). Now they're backpedaling!!

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Re: IPhone 6 arrived - PHONE MISSING FROM BOX
Weth
Sr. Leader

freemante wrote:

i HOPE it's defective... i dont think every one... but i think a large

number... aka more than just a few. im glad your phone(s) are working. isnt

VoLTE not supposed to even work until june of next year on verizon?

VoLTE is active now. 

I suspect most problems not necessarily yours, is actually the buggy iOS 8.0 and the slightly better 8.0.2

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