Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
jjk73
Member

Ordered silver IP6+ 64 and SG IP6 64 1 hour after going on sale (ECRP whatever error).  Got confirmation saying 9-19 ship.  Then status changed a few days later to processing, and CC was charged.  Days have gone by, and no tracking number.  I'm starting to worry.  Any update possible from customer service.

Labels (1)
1 Solution

Correct Answers
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
vzw_customer_support
Customer Support


We apologize for the delay and know everyone is super exited about these amazing phones. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.

VanetrisC_VZW

Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
JoeyP17
Novice

Nope theyre too busy playing favorites while charging ppl like us and not delivering when they said they would!

0 Likes
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
JoeyP17
Novice

Im in the same boat only i ordered within the first 30mins of the pre sale

0 Likes
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
vzw_customer_support
Customer Support


We apologize for the delay and know everyone is super exited about these amazing phones. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.

VanetrisC_VZW

Follow us on Twitter @VZWSupport

0 Likes
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
JoeyP17
Novice

Please stop posting cookie cutter answers and replies! They are only making ppl more angry with customer service.

0 Likes
Re: In process for 4 days, CC charged the 14th, order confirmation says 9-19 delivery, but still no tracking number?
JoeyP17
Novice

0 Likes