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Internet is extremely poor after switiching to the verizon unlimted plan
TAYVEZ
Member

How can we resolve this issue?

Thanks!

Labels (1)
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Re: Internet is extremely poor after switiching to the verizon unlimted plan
dexman
Sr. Member

Can you provide more information? What device(s) are being used? Have you exceeded the soft caps? Any troubleshooting done to date?

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
TAYVEZ
Member

i'm using an iphone 6s plus -

how do i trouble shoot/check if i exceeded the soft caps

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
ryanc_vzw
Verizon Employee

TAYVEZ,

Thank you for the helpful information. I rely on my fast service every day, I wouldn't know how to act if I had slow service. I'll be happy to help. The device may not connect to 3G/4G if Wi-Fi is turned on. Is your Wi-Fi on or off? How much data have you used so far? You can check here: Sign In . What is your Zip Code?

RyanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
dexman
Sr. Member

Your My Verizon account shows recent data usage. The iPhone has a similar tool under SETTINGS.

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
TAYVEZ
Member

My wifi is currently turned off

I have the unlimited data plan

my zip code is 11360

On Mon, May 22, 2017 at 1:28 PM, ryanc_vzw <forums@verizonwireless.com>

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
KinquanaH_VZW
Verizon Employee

Having slow internet speeds can definitely be frustrating TAYVEZ. Let's make sure all is working well in your area and on your account. Thanks for providing the zip code. I don't show any service issues in your area that would affect your overall signal. Any other Verizon customers in your area having issues? We want to start by knowing how much data you've used this cycle? You can check data online via my Verizon or via #DATA on your phone. The soft cap is 22gb per line. How long have you dealt with slow data this month?


KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
TAYVEZ
Member

My phone has been extremely slow since I switched over to the unlimited

plan a few months ago. I am the only person on my account so I wouldn't

know if it affected other lines.I currently have 14 days left in my cycle

and used 2.09 GB.

On Tue, May 23, 2017 at 9:29 AM, KinquanaH_VZW <forums@verizonwireless.com>

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
vzw_customer_support
Customer Support

Thanks for verifying, TAYVEZ,

Let's keep digging. We want to ensure we are on the same page. Is the device itself slow or is it the data speeds. Please describe what is happening. Additionally, let's look into the data speeds you are experiencing. Kindly run a Speed Test. What are the results? Just in case: www.speedtest.net

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Internet is extremely poor after switiching to the verizon unlimted plan
TAYVEZ
Member

its the internet that is extremely slow

I ran a speed test and scored approx .50 megabits

Sent from my iPhone

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