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Iphone 6 big dissapointment, Verizon even bigger.
Xarrakk
Member

     Yet another negative mark against Verizon. So, I finally talked my wife out of an Android. Told her she needed to branch out, try something new. I used to have an Iphone 4S and never really had any problems with it, until it got about time for an upgrade. This turned out to be a mistake, stupid me. She got and Iphone 6. Brand new phone that took her some getting used too. She had it only for about 3 months, then the problems started. First the screen would lock up and not respond. Sometimes restarting the phone would just freeze on the apple screen. Phone would restart itself, screen would go red, and would give the option to connect to WiFi. Started doing some research, too late unfortunately, this seems to be an ongoing issue. We contacted Verizon, they did their troubleshooting and deemed the problem was the phone itself. Said they were going to send her another one. Okay, no big deal, sometimes things happen. The phone she got was a refurbished phone, certified pre-owned. This kind of pissed us off a little. She paid for a "New" phone, got one that was defective. Why the hell would we want a "Used" phone. Something similar happened a few years back when she had the Rzr HD Max. It broke, they sent her a regular used Rzr, but after raising 7 kinds of hell, finally sent a new Rzr HD Max. This may be more of a problem with the warranty and insurance providers.

    Back to the Iphone issue. The one they sent her worked for 3 days. This one will not make or accept calls. It will ring, but once you try to answer on either making or receiving calls, will automatically drop the call. No voice mail, no exceptions, do not pass go...etc.  Verizon was contacted again, they couldn't fix it and sent her to their "Technical" department. Well, that was like sticking a piece of metal in a wall outlet for the first time. Guess they thought since they were talking to a female, she wouldn't pick up on how stupid and idiotic their suggestions could be. "Well, it can't be your phone, it is a new phone. Maybe it is your SIM card?", said the technician. Wait a minute, now we're guessing what the problem may be. I thought these were "Technical Specialist". So, they sent out a new SIM card and guess what? It did nothing to fix the problem. Phone still broke, we're still pissed, and they've done nothing to remedy the situation so far.

     All we've heard is "I can't, I can't, I can't." Customer service says we can't send you a new phone, you can't get a different phone, you can't go to a Verizon retailer for another phone. She goes to a Verizon store to see if they can help with the SIM card issue. Again they said, "We can't". At one point, she had her old phone temporarily activated while Verizon tried to fix the Iphone. Now they're telling her that we can't reactivate the older phone again, because they've updated their system and no longer have the information from that SIM card.  WTF!, so you just lost hundreds of thousands of other peoples info and they probably don't even know it. Told her that she'll have to go back to a Verizon store to reactivate that SIM card. Probably easier to just change providers. Guess we'll soon see.

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Re: Iphone 6 big dissapointment, Verizon even bigger.
ynggrsshppr91
Sr. Member

Anyone that's an Apple Fanatic should know enough to go to an Apple store for an Apple iPhone issue.

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Re: Iphone 6 big dissapointment, Verizon even bigger.
Xarrakk
Member

We're not Apple finatics, but if anything else goes wrong with the next iphone, we'll definitely go through an Apple store first.

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Re: Iphone 6 big dissapointment, Verizon even bigger.
nlepore93
Member

it could be the operating system. iOS 8 has been known to have alot of bugs because apple went for features instead of stability which has caused issues like yours on the iPhone 6 and 6 Plus. it may just need a software update to fix these bugs.

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Re: Iphone 6 big dissapointment, Verizon even bigger.
Weth
Sr. Leader

+1 on the Apple Store. 

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