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Iphone 6 plus dropping calls
country285
Member

Every since I purchased a new Iphone 6 plus, I have been experiencing dropped calls. It has happened 4 times today. When I do get to talk to the recipient, it is garbled and has lots of static. Is the phone, a setting, or Verizon service?

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Re: Iphone 6 plus dropping calls
Weth
Sr. Leader

Look in settings/Cellular

What does it say on Enable LTE?  Data Only or Voice and Data?

Whatever it is switched to, try the other choice and see if that improves the calls for you.

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Re: Iphone 6 plus dropping calls
vzw_customer_support
Customer Support
This is NOT the wireless experience that we want you to have counrty285! Let's partner together and troubleshoot your new iPhone 6 Plus. May I ask is bluetooth and wifi turned off? Also, do you have VoLTE turned on or off? If you can update us on the status of the settings on the device then we can proceed.
ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Iphone 6 plus dropping calls
Weth
Sr. Leader

Look in settings/Cellular

What does it say on Enable LTE?  Data Only or Voice and Data?

Whatever it is switched to, try the other choice and see if that improves the calls for you.

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Re: Iphone 6 plus dropping calls
country285
Member

'Enable LTE' is set to "Data Only'. I changed it to Voice & Data.

We will have to test to see if it works better.

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