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Iphone 6plus
Sheilagirl67
Member

I am having an issue with my phone screen... The screen will turn white and snowing look about half way down and the touch screen will not work. I have to constantly turn off and on the get it to work and that will only be temporary. Is this a hardware problem?

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Re: Iphone 6plus
vzw_customer_support
Customer Support

Sheilagirl67,


Sorry to hear about trouble with your phone's display. Let's do what we can to get this resolved. Are you using any sort of screen cover or case on your phone? When did this problem begin?


EricW_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone 6plus
Sheilagirl67
Member

Hi Eric.

I went by the Verizon store and they told me it was a defect in the phone. I will be getting a replacement phone today.

Thank you for responding back.

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Re: Iphone 6plus
vzw_customer_support
Customer Support

Very good news! We are glad that you were able to get the help needed. You are very welcome!
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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