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Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-21-2016 08:30 AM

I keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S.  Does anyone have any ideas on what I need to do?  I can connect fine through the web app on a laptop.  When I type in my login info and password it says "Something went wrong.  We can't connect to your Cloud now. Please try again later."

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
vzw_customer_support
Customer Service Rep
‎07-23-2016 05:14 PM

Kmorgan12,


We appreciate your patience and definitely want to get this figured out so you can back up your device. Let's try to first gain some further clarification on what you have been doing previously. To be sure, you're stating that from your work phone you previously could log into the Cloud application/account for your personal account? We ask because normally this would not be possible. You must use your own mobile number, not the number or User ID for anyone else on the account, to access your Verizon Cloud content. The Account Owner can only access the Verizon Cloud content they’ve backed up from their device. They can’t access the content associated with any other lines on their account. Find out more here http://www.verizonwireless.com/support/verizon-cloud-faqs/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-22-2016 10:36 AM

What do you have to do to get an answer on this site????

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Salisbury
Specialist - Level 2
‎07-22-2016 12:28 PM

   Kmorgan12, the first thing you might want to take a look at is. Go to Settings > Cellular and make sure Verizon Cloud is turned to the ON position.

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S.  Does anyone have any ideas on what I need to do?  I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-22-2016 12:57 PM

It is.

Thanks.

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
vzw_customer_support
Customer Service Rep
‎07-23-2016 08:40 AM

Lets get you backed up appropriately.  When was the last time you were able to back up your phone successfully? Are you logging in using Wifi or Cellular data?
MatthewT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-23-2016 11:44 AM

I have tried both using wifi and cellular data to no available using Verizon Cloud. I am not sure when the last time was that I was able to back up. I want to back up my pictures and my contacts only. The phone I am attempting to back up is my work phone and different than the cloud account.

Sent from my iPhone

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
vzw_customer_support
Customer Service Rep
‎07-23-2016 12:52 PM

Kmorgan12-

I want your Cloud app to work properly. When you access the Cloud app, you are prompted to sign in using your Cloud credentials (same email that was used when it was set up on your old device). On the app, there is normally 2 options, are you selecting the backup option vs the transfer content? Have you tried removing/readding the app?


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-23-2016 01:10 PM

When it first had me login, it defaulted to my phone number and password. I removed that and entered my user ID [removed] and I also tried my email account. None of them work. But they do when I login online. Even though it gives me the error message it then goes to this screen.

Sent from my iPhone

Personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
Kmorgan12
Enthusiast - Level 2
‎07-23-2016 01:11 PM

I choose Open Verizon Cloud and then get the login screen that I can never get past without the error message that I submitted.

Sent from my iPhone

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Re: Keep getting error message that I cannot connect to Verizon Cloud with my iphone 6S. Does anyone have any ideas on what I need to do? I can connect fine through the web app on a laptop.
vzw_customer_support
Customer Service Rep
‎07-23-2016 01:33 PM

Thanks for giving that a try Kmorgan12. What is the exact error message that you are receiving? Have you attempted to sign into your Verizon Cloud online?



YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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