Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
LTE disconnected when I am talking by phone
Samirav20
Member

When someone calls me, I no longer have access to internet. Why and how can I fix it.

0 Likes
Re: LTE disconnected when I am talking by phone
wadeowen307
Novice

HD Voice is probably turned off on your phone. If it is turned on, you will want to reset network settings, and make certain that your software is up to date. I have experienced the same issue, and when I reset my network settings, it eliminated the issue. I had to do this multiple times to make the issue elimination permanent, but I have not experienced this issue since.

0 Likes
Re: LTE disconnected when I am talking by phone
vzw_customer_support
Customer Support

Samirav20, We certainly understand wanting to be able to talk and browse the internet at the same. What make and model phone do you have? By chance, have you tried any of the suggestions wadeowen307 suggested?

 

TionnaB_VZW

0 Likes
Re: LTE disconnected when I am talking by phone
Samirav20
Member

I have an iPhone 6 s plus.

0 Likes
Re: LTE disconnected when I am talking by phone
vzw_customer_support
Customer Support

Thanks for confirming, Samirav20. I'd like to take a look at your account and troubleshoot toward a solution. Please check your private messages for details.

TracyB_VZW

0 Likes