On March 11, 2021 I clicked on an advertisement in My Verizon App to obtain a second phone by adding a new line. I chose the Iphone 12 mini. When I tried to complete the transaction, I received an error message that I needed to call Verizon customer service. I called the 800 number and received a call back from Maria Angela. She was extremely helpful and explained how my bill would be going up because I would be moving from a Shared Plan to a Start Unlimited plan. When I asked how much my bill would be she told me $156-158/month for three phones. I paid $107/month for 2 phones, and I would be adding a device payment for one phone, so I didn't think that sounded too bad. She told me that the $20 fee for her services would be waived, but I might be charged a $40 activation fee. She said I could call Verizon to have it waived. She also told me to change my auto payment after 3/14 to be withdrawn from my checking account to receive a loyalty offer to save $40 on my bill. She told me not to pay any attention to the "forecasted bills" from Verizon because it would all be changing. After I picked up my two new phones, activated them, and purchased cases and new headphones, I received my first bill of $347. For some reason, I was billed for the Start Unlimited plan beginning Feb 21st, even though my plan could not have changed prior to March 12th. In addition, I was billed for a partial month from 3/12 to 3/20 and a full month 3/21 to 4/20. Instead of receiving a free phone, I am now getting charged for two new devices. Not what I was promised. I have called at least three different times to try to get this resolved. I was told that Maria Angela no longer works for the company and the rep insinuated that I was lying about being promised a free phone. Another rep told me that it was the iphone 12 that had the free phone offer, not the mini, but it was too late to change. I asked for the $40 credit for the activation fee and never received it. I asked to speak to a manager and was told that she would pass the information along and they would get back to me. That was a month ago. I have been a loyal Verizon customer for 20 years and I have never been treated so badly. What do I need to do to fix this situation? Help!!!