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Locked out of Aol on new phone
NVMTK
Newbie
‎02-16-2017 02:20 PM

Just transferred info from old to new iPhone 6s. Entered incorrect pwd for AOL & am now locked out . How do I fix ?

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Re: Locked out of Aol on new phone
vzw_customer_support
Customer Service Rep
‎02-17-2017 05:38 AM

We are always here to help NVMTK. I know how important it is to be able to access your email.


Just to be clear, are you locked out of your cell phone or out of your AOL email account?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Locked out of Aol on new phone
SuzyQ
Community Leader
Community Leader
‎02-17-2017 09:10 AM

If you are locked out of AOL only, you can wait the requisite 24 hours or whatever and input the correct password.  OR, delete the AOL email app from the phone, restart the phone (just to be sure it's all cleared out), then re-add the AOL email with the correct password.

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