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Moved from iPhone 4s to IPhone 6
ChicagoTrace
Member

I can see my voice messages in my visual voice mail -but cannot play them?

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Re: Moved from iPhone 4s to IPhone 6
vzw_customer_support
Customer Support

Thanks for checking, ChicagoTrace. Apple has some fantastic steps to try at http://support.apple.com/en-us/HT201436 to resolve many common voice mail issues. If the issue continues after trying all the steps, please let us know.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Moved from iPhone 4s to IPhone 6
vzw_customer_support
Customer Support

ChicagoTrace, we don't want you to miss an important message. Let's make sure that you're connected to our network and data is turned ON. Tap Settings>Cellular>Enable Data ON. Access those voice mails and keep us posted.

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Re: Moved from iPhone 4s to IPhone 6
ChicagoTrace
Member

My cellular data is turned in - the play button on my visual voicemail is grayed out

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Re: Moved from iPhone 4s to IPhone 6
vzw_customer_support
Customer Support

Thanks for checking, ChicagoTrace. Apple has some fantastic steps to try at http://support.apple.com/en-us/HT201436 to resolve many common voice mail issues. If the issue continues after trying all the steps, please let us know.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Moved from iPhone 4s to IPhone 6
ChicagoTrace
Member

Uploaded an IOS update and that did the trick! Thank you!

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