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My Backup Assistant app on my iPhone6 no longer will complete
CNJJERRY
Member

Even after deleting and reinstalling and rebooting phone, I no longer @can get a successful backup. Is anyone else experiencing this?

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Re: My Backup Assistant app on my iPhone6 no longer will complete
winterbaby18
Sr. Member

Sounds like a corrupted app which you would have to contact the Verizon development team through the app store.  You really don't have to use Backup Assistant anyways on the iPhone because iCloud automatically backs up all that information.

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Re: My Backup Assistant app on my iPhone6 no longer will complete
vzw_customer_support
Customer Support

I know the importance of ensuring the content on your phone is backed up successfully CNJJERRY. When was the last time you were able to successfully backup your iPhone 6? Are you getting a certain error message when trying to back up your phone? Have you tried to removed and reinstall the application on your phone?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: My Backup Assistant app on my iPhone6 no longer will complete
CNJJERRY
Member

Yes. I thought I had mentioned deleting and reinstalling the app. That was in addition o hard restarting my phone. It's been a couple months now and because it times out while receiving info, I thought it was because the wireless connection was bad.  It happens at home in my own network as well.  About 50 attempts now.  It sends my contacts, then starts receiving and then just stops. When I try again, it says lsat backup did not complete successfully.  I do backup using iTunes as well connected with a cord and I should be ok, but I likes the assistant automatically backing up for me in case I go too long between iTunes backups.  I think the App needs some work since iPhone upgrades, etc. It used to work so well when i had my iphone5.

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Re: My Backup Assistant app on my iPhone6 no longer will complete
vzw_customer_support
Customer Support

Hi CNJJERRY!

Your efforts are appreciated and I apologize for the inconvenience! I realize the importance of ensure your device content is backed up. For a remote backup, have your considered using iCloud?


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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