Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My Iphone's screen will not respond?
clemmall5
Member

Prior to my IPhone 6 screen becoming unresponsive, I received a text message. Soon after my screen froze. Usually when that happens a hard reset will do. However, after the reset my phone's screen will not show anything but a blank, black screen. I know that my phone is not off due to the reset because it vibrates when called and I can access Siri.

Labels (1)
0 Likes
Re: My Iphone's screen will not respond?
vzw_customer_support
Customer Support

clemmall5-

Let's get your phone jump started and back to responding. I'm confident that together we can get your phone back up and running in no time. I just need to dig a little bit deeper, what changes (if any) have been made to the phone in the last 1-2 days (new applications, new software update, new accessories, etc)? How long has the screen been unresponsive?
AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes