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My Iphone's screen will not respond?

Prior to my IPhone 6 screen becoming unresponsive, I received a text message. Soon after my screen froze. Usually when that happens a hard reset will do. However, after the reset my phone's screen will not show anything but a blank, black screen. I know that my phone is not off due to the reset because it vibrates when called and I can access Siri.

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Re: My Iphone's screen will not respond?
Customer Support


Let's get your phone jump started and back to responding. I'm confident that together we can get your phone back up and running in no time. I just need to dig a little bit deeper, what changes (if any) have been made to the phone in the last 1-2 days (new applications, new software update, new accessories, etc)? How long has the screen been unresponsive?
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