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My Verizon not working
MSDO4
Member

When I try to open the My Verizon app I get stuck at the load screen and a pop-up appears that has one option: “restart”.  I’ve clicked this dozen’s of times and nothing ever loads.  I’ve already deleted and reinstalled the app twice and cleared all caches.  I’m using the app version 7.9.0 on an iPhone 6s with iOS 13.6. 1019E4CD-26F5-4733-84CD-1DC78B39BFD4.png

Re: My Verizon not working
vzw_customer_support
Customer Support

MSDO4, 

 

I'm so sorry to see that you are having trouble with My Verizon! We are here to help resolve this. Please reply to my Direct Message, so we can gather the details needed to get this fixed. 

 

Thanks, 

MichelleH_VZW 

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