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My iPhone 6 is not recognized in iTunes but my 5s is. Help!
Moorea2015
Member

My iPhone 6 is NOT being recognized as a device in iTunes but my 5s is recognized. All software is up to date. Any suggestions and solutions are appreciated.

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Re: My iPhone 6 is not recognized in iTunes but my 5s is. Help!
vzw_customer_support
Customer Support

I'd love to take a further gander into the issue. Are you running the latest version of software for iTunes? Does the computer itself recognize the device?


YosefT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My iPhone 6 is not recognized in iTunes but my 5s is. Help!
Moorea2015
Member

Thanks for looking into this most frustrating issue.

I am using the following:

MacBook Pro running Yosemite V.10.10.3iTunes V12.1.2Verizon iPhone 6 V8.3 (12F70)

As a test, I connected my husband's Verizon iPhone 5s V6.1.4 to my laptop and iTunes recognized it. After trying this, I connected my iPhone 6 to the laptop and it wasn't recognized.

Patricia From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Patricia Canton <watercolor2050@yahoo.com>

Sent: Monday, June 15, 2015 7:45 AM

Subject: - My iPhone 6 is not recognized in iTunes but my 5s is. Help!

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A message from the Verizon Wireless Community

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My iPhone 6 is not recognized in iTunes but my 5s is. Help!

created by Verizon Wireless Customer Support in iPhone 6 - View the full discussionI'd love to take a further gander into the issue. Are you running the latest version of software for iTunes? Does the computer itself recognize the device?

YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in iPhone 6 by email or at Verizon Wireless Community

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Re: My iPhone 6 is not recognized in iTunes but my 5s is. Help!
vzw_customer_support
Customer Support

Moorea2015,


Thank you for the additional details.  Are you using the Apple cord that came with your device? Do you have another laptop or computer to test your iPhone 6 with? Please help us out with a few more pieces of information.


TrevorC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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