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My iPhone 6 is not vibrating
kcoop23
Member

I've tried resetting it a bunch of times and I restored it twice. Is it just a defective phone? Also, the flash alerts do not work either..

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1 Solution

Correct Answers
Re: My iPhone 6 is not vibrating
vzw_customer_support
Customer Support

Thanks for checking all of that. I have not come across this problem with the iPhone 6 not vibrating.
You mentioned a reset was done, did you do the hard reset?
I would recommend backing up the information http://bit.ly/1sRYek8 prior to a hard reset.

How to hard reset the iPhone 6 http://bit.ly/1sRYe3x.

Once this is done, let me know how the phone works.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: My iPhone 6 is not vibrating
vzw_customer_support
Customer Support

I'm sorry your new iPhone 6 is not vibrating kcoop23. Have you adjusted the volume up/down keep on the side? Have you checked the ringtones you have on your phone?Are you u sing any 3rd party music or ringtone apps?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: My iPhone 6 is not vibrating
kaebfly
Leader

Have you made sure that Vibrate is turned on under sounds? It needs to be on for the silent function and the ring function (if you want it to do it when it rings also).

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Re: My iPhone 6 is not vibrating
kcoop23
Member

Yes, I adjusted the up/down key on the side. Yes, I checked the ringtones I have on my phone. No, I'm not using any 3rd party music or ringtone apps.

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Re: My iPhone 6 is not vibrating
kcoop23
Member

Yes, vibration is turned on for calls and messages under sounds.

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Re: My iPhone 6 is not vibrating
vzw_customer_support
Customer Support

Thanks for checking all of that. I have not come across this problem with the iPhone 6 not vibrating.
You mentioned a reset was done, did you do the hard reset?
I would recommend backing up the information http://bit.ly/1sRYek8 prior to a hard reset.

How to hard reset the iPhone 6 http://bit.ly/1sRYe3x.

Once this is done, let me know how the phone works.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: My iPhone 6 is not vibrating
kaebfly
Leader

Have you tried contacting Apple for tech support? You get 90 days free phone support and 1 year warranty. Or if you live near an Apple Store you can go to the Genius Bar for troubleshooting.

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Re: My iPhone 6 is not vibrating
kcoop23
Member

You're link to the hard reset doesn't work.

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Re: My iPhone 6 is not vibrating
kcoop23
Member

I'll go tomorrow. It seems like it is an issue I cannot fix myself

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Re: My iPhone 6 is not vibrating
kcoop23
Member

The link to the hard reset doesn't work.

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