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My iphone 6 randomly just shut off and will not come back on
rrogers73
Member

My iphone 6 just all of a sudden turned off and will not come back on?  Apple tech over the phone can' even get it to restore through ITUNES.

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Re: My iphone 6 randomly just shut off and will not come back on
vzw_customer_support
Customer Support

rrogers73, we are truly sorry to hear that you are having this experience with your phone. It sounds like you have taken some great steps with the manufacturer to give this a go. Do you recall adding any new apps, games or software to the phone prior to this happening? Has there been any physical or liquid damage? Was the device fully charged prior to attempting that restore?

Loren_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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