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My phone has an issue where it keeps clicking randomly all over the screen every time I unlock it. The phone is completely unusable, so how do I fix this?
MoFreij
Member

I purchased this iPhone 6+ during winter of 2014, so I don't believe it should have any issues. This Model is the 64GB model. I'm using the standard iPhone charger in a standard US outlet. Nothing was downloaded out of the app store.

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Re: My phone has an issue where it keeps clicking randomly all over the screen every time I unlock it. The phone is completely unusable, so how do I fix this?
vzw_customer_support
Customer Support

MoFreij,


That definitely sounds like a frustrating issue. We're eager to take a look and find out what could be causing that screen malfunction.


When exactly did this begin? Does tihs only occur when unlocking the phone? Does there appear to be any water damage or condensation present on the device?



TrevorC_VZW


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone has an issue where it keeps clicking randomly all over the screen every time I unlock it. The phone is completely unusable, so how do I fix this?
MoFreij
Member

This began on Friday of last week.

There is no water damage, and the phone breaks when I unlock it, and after that, even while it's still on the lock screen, it breaks.

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Re: My phone has an issue where it keeps clicking randomly all over the screen every time I unlock it. The phone is completely unusable, so how do I fix this?
BrownSugar67
Novice

Maybe if you reset back to factory settings that might help. If not you need a replacement.

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Re: My phone has an issue where it keeps clicking randomly all over the screen every time I unlock it. The phone is completely unusable, so how do I fix this?
tpaullin
Member

Mine is doing the same thing. Going to the Verizon store tomorrow to get it replaced.

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