If you press and hold both the power/lock button and the home button together for several seconds, it should simulate a battery pull and force the phone to restart.
It’ troubling to hear the phone has locked up, KENFTRN and we want to be sure we provide you every option to access the phone. I’m happy to help.
Elements has provided a best practice for when you are having this type of problem with the phone. When did the phone lock up? Were you doing anything in particular on the device when this occurred? Please provide a few additional details and we will be ready to continue helping.
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