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My phone is locked up, and it wont do anything. It wont turn off! suggestions?
KENFTRN
Member

My phone is locked up, and it wont do anything.  It wont turn off!  suggestions?

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Re: My phone is locked up, and it wont do anything. It wont turn off! suggestions?
Elements
Sr. Member

If you press and hold both the power/lock button and the home button together for several seconds, it should simulate a battery pull and force the phone to restart.

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Re: My phone is locked up, and it wont do anything. It wont turn off! suggestions?
vzw_customer_support
Customer Support

It’ troubling to hear the phone has locked up, KENFTRN and we want to be sure we provide you every option to access the phone. I’m happy to help.

Elements has provided a best practice for when you are having this type of problem with the phone. When did the phone lock up? Were you doing anything in particular on the device when this occurred? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone is locked up, and it wont do anything. It wont turn off! suggestions?
dddenise
Member

press the home button and the on/off button, will restart then.

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