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My screen is frozen and i cannot power off my iphone 6. Any reccomendations?
jbrull30
Member

My screen is frozen & I cannot power off my iphone 6.  Any recommendations? 

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Re: My screen is frozen and i cannot power off my iphone 6. Any reccomendations?
vzw_customer_support
Customer Support
jbrull30, oh, no! Let's defrost it. Try pressing and holding the power and home button down at the same time. Keep us posted.  We're standing by to further assist you if you need us.

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!