When I ordered my phone on Sept. 13th in a Verizon store, I had to ask the salesman how I went about getting the $200 rebate. He said shipping materials would come with the new phones. When I received the confirmation e-mail of my order, it contained a link for the rebate. Fortunately I clicked on the link, filled out the form online, and received the packing materials to send my phone in shortly after. My phones came in on Oct. 14th and I sent 3 of them back. So far I have received a gift card for $200 for 2 of the phones; the other is showing not received. I don't know what your situation is, but I think the promotion ended Oct. 15th. If I had listened to the salesman I think I would be out of luck as well. I hope I am wrong for your sake.