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New service; not able to completely disconnect from old service provider.
syrrek
Member

My iPhone is receiving only some of the texts being sent to me.  The remaining text messages go to my old phone and old service provider (I wanted to keep the same phone number)..  The phone has been ported (??) and I've spent over an hour in a Verizon Corporate store.  Any suggestions?

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Re: New service; not able to completely disconnect from old service provider.
Snn5
Sr. Leader

From:  Thinking about switching to Prepaid, researching details Prepaid vs Postpaid

It took me calling the porting dept. ( 888-844-7095)  to get my phone at 100% working, because my Boost phone was still making and receiving calls and texts and using data the next day, but my Verizon phone would receive and send texts and use data, but could only call out, but not receive calls.  (Make sure to have your Boost or other carrier account number and PIN, if any, available.  Boost makes you call them to get your account number, and make sure to say, "For my records."

One can also check port status here:  Transfer Your Phone Number - Switch to Verizon Wireless

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