I have been with Verizon for nearly 3 years and currently holding 3 lines as part Prepaid.
I had iPhone 6S bought in Apple Store, unlocked (which work fine with AT&T and T-Mobile), started using it and started facing 'No Service' issue. So, we to Verizon Store on Feb 29th 2020 at Frisco, TX. The associate at store changed the SIM it was not working, so he connected me with Technical support and I was in the call for next 5 hours, spoke to 4 different executives - followed all the trouble-shooting steps the asked me to do.
Finally, they asked me to check with Apple. So, I went to Apple Store at Galleria on Mar 1st 2020. After spending 2hrs, they said there is no issue with my iPhone 6s. On the same day night, again spoke to Technical Level-2 support Executive and repeated the whole process, finally he created a ticket and he mentioned the issue is escalated to Level-3 Technical Support and they will reach out to me.
By this, I mentioned - I don't have active phone to reach and I am living without phone to communicate or any emergency for past 2 weeks. So, he asked me to go to near by Corporate Store to get a device.
When I went today Mar 2nd 2020 to store at Frisco, TX - again the store executive started from start by changing the SIM, checking my iPhone compatibility with the network (there was no issue found in any of this troubleshooting after more than 10 times tried by multiple executives).
Again waited for an hour an half in the call with the Technical Support executive and she finally escalated to her Supervisor with disconnect and a call back in between.
Finally the Supervisor came online and she started the troubleshooting again and finally mentioned this iPhone is not compatible with Verizon and offered to Trade-in the iPhone.
When I asked her the questions -
1. When all the systems in which the iPhone compatibility with network was validated by multiple people for multiple times, why it was not identified before?
2. How she was able to conclude it?
For which, she mentioned - She is not sure or aware why this was not be identified by other executives and as the iPhone is not showing as unlocked \ locked in her system, she cannot do anything.
After continues 3 days of exhausting, frustrating waiting in very long hold Tec support calls and repeating the same steps asked to be done by multiple Tec executives and traveling to Verizon store and Apple store in circle - This is what the I received this convincing conclusion ?
ATT/TMobile don't use the same technology as Verizon. People have this misconception that just because a phone is unlocked that it will work everywhere. Just because the device is unlocked doesn't mean it supports the same bands the carrier you want uses.
If it is an iPhone 6s, both the A1688 and the A1633 models are compatible with Verizon's LTE data network, its VoLTE network and its CDMA network.
Did verizon ever resolve this issue. I'm also experiencing similar issue. Look like verizon is recklessly coercing customers to buy thier product. They check the IMEI and make us buy the prepaid card. Now its not working and they wont refund the money back.
Open fraud .................................
We never want for you to feel this way, arjune8. When bringing over a non Verizon device, we are unable to guarantee it will work on our network due to its hardware. However, you can check to see if the phone is compatible by plugging its IMEI number into this link before purchasing service: https://www.verizonwireless.com/od/prepaid/bring-your-own-device/#/checkDevice. Please let us know if you have any questions.