DEEBEA , we always want to ensure that you’re able to receive all of your calls. We’re here to help turn things around. We’d like to ask a few additional questions to ensure that we’re both on the same page and can rule out any issues that may be causing this.
Can you tell us when your phone stopped ringing? What zip code are you located in? Are you currently able to make outbound calls and send/receive text messages without any issues? Does your phone vibrate or provide a missed call notification when someone attempts to call you? What settings have you checked so far?
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