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Not ringing
DEEBEA
Member

My iPhone 6 quit ringing.  It goes to voicemail.  I checked settings, all is good.  Is it something to do with an update?

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Re: Not ringing
vzw_customer_support
Customer Support

DEEBEA , we always want to ensure that you’re able to receive all of your calls. We’re here to help turn things around. We’d like to ask a few additional questions to ensure that we’re both on the same page and can rule out any issues that may be causing this.

 

Can you tell us when your phone stopped ringing? What zip code are you located in? Are you currently able to make outbound calls and send/receive text messages without any issues? Does your phone vibrate or provide a missed call notification when someone attempts to call you? What settings have you checked so far?

 

SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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