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PREORDER ISSUES
jcow2299
Member

i preorder the iphone 6 plus, but I have not received an email, nor has any money been taken out of my bank account. Was my order processed?

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Re: PREORDER ISSUES
vzw_customer_support
Customer Support

jcow2299,

I want to make sure I clarify all concerns regarding your pre-order, I know it's important to know everything that impacts it. The payment is not charged until the order ships, you can view your order history on My Verizon. In addition, you can check your order status here http://vz.to/ITNaP9.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: PREORDER ISSUES
newburyparkmm1

I preordered same at a couple mins before midnight, got an email confirmation of Sept 19th but now when I check my order status online it says 'no available date at this time"

Frustrating

Re: PREORDER ISSUES
jcow2299
Member

Have they taken the money out of your account yet ?

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Re: PREORDER ISSUES
newburyparkmm1

There is a charge for 1$ but I don't think they'll charge full amount until they actually ship it.

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Re: PREORDER ISSUES
vzw_customer_support
Customer Support

jcow2299,

I want to make sure I clarify all concerns regarding your pre-order, I know it's important to know everything that impacts it. The payment is not charged until the order ships, you can view your order history on My Verizon. In addition, you can check your order status here http://vz.to/ITNaP9.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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