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People cannot hear me and call fails.
Regina350z
Member

I Have been having an issue with my iPhone 6. I am having intermittent problems with people not being able to hear me. Then the call fails. I have tried taking the cover off and resetting the phone with no improvement.

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Re: People cannot hear me and call fails.
vzw_customer_support
Customer Support

Help is right here, front and center Regina350z! As an iPhone expert, we can partner together and get your audio working crystal clear. May I ask is bluetooth turned off on the device? Are you having the issue when there is not a case on the iPhone 6? Can we assume that there isn't any physical/liquid damage on the device? As you share the details then we can customize a solution for you.


ArnettH_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: People cannot hear me and call fails.
Regina350z
Member

Hi,

Blue tooth is off. I removed case with no change. No water damage.

Thanks

Regina

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Re: People cannot hear me and call fails.
vzw_customer_support
Customer Support

We appreciate you verifying the status of your device. Let's look into this deeper. May I ask what the exact iOS and carrier version that you have installed on the device. Have you already backed up your info on iTunes using a comuter? Here's a link with some steps to try from Apple's support site in the interim. http://spr.ly/6586BMxEo


ArnettH_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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