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Phone restarting itself. Manufactuer issue?
ajones9290
Member

Since getting my phone in December, it has restarted itself about a half dozen times when I set it down. Is this a manufactuer issue?

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Re: Phone restarting itself. Manufactuer issue?
vzw_customer_support
Customer Support
Hello ajones9290!

Let's get that phone to stay awake for you and stop taking cat naps! I understand how important this is...To start troubleshooting this issue, please go ahead and first force close all of the apps currently running on the device, and then reset it by following the steps in the articles below.

http://apple.co/1IOV1Xp

http://apple.co/1Foy6Vc

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone restarting itself. Manufactuer issue?
vzw_customer_support
Customer Support
Hello ajones9290!

Let's get that phone to stay awake for you and stop taking cat naps! I understand how important this is...To start troubleshooting this issue, please go ahead and first force close all of the apps currently running on the device, and then reset it by following the steps in the articles below.

http://apple.co/1IOV1Xp

http://apple.co/1Foy6Vc

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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