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Poor signal in So. Florida
bratok
Member

Having problems with dropped calls and signal strength in South Florida. VZ map shows solid signal, but told by VZ tech that I'm in variable signal area. ATT and TMO both have great signal here, why not VZ?

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Re: Poor signal in So. Florida
vzw_customer_support
Customer Support

I'm so glad to hear that you were able to get a network extender, bratok! The range of a Network Extender is 5,000 Sq. Ft. If you're not getting a strong signal, even when connected to it, you may want to move it to another area of the house, higher or closer to a window.

While we are always working to expand our network, we don't have the details for specific areas to know what the timeline is for improved coverage.

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Poor signal in So. Florida
vzw_customer_support
Customer Support

bratok, I absolutely understand the importance of ensuring your service is at it's best. We are always looking for ways to improve. What is the zip code of your South Florida area? Have the dropped calls that you're experiencing started recently? Is this happening indoors, outdoors, or both? Please share details so we can help.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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Re: Poor signal in So. Florida
bratok
Member

Zip is 33467, been like this for the last 5 years. Happens both indoors and out. Specifically, Lake Worth road west of turnpike.

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Re: Poor signal in So. Florida
vzw_customer_support
Customer Support

Thanks for confirming, bratok! I do seem some challenges in this location. Just to clarify, was a network ticket completed in your area to fully assess the situation?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Poor signal in So. Florida
bratok
Member

yes, they told me it was variable signal area. I just got network extender today, it does not cover my whole house but they list 5000 sq foot coverage.

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Re: Poor signal in So. Florida
bratok
Member

Michelle, Verizon has been telling me that its a challenging area for the last 3 years. Is VZ doing anything to improve the signal here?

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Re: Poor signal in So. Florida
vzw_customer_support
Customer Support

I'm so glad to hear that you were able to get a network extender, bratok! The range of a Network Extender is 5,000 Sq. Ft. If you're not getting a strong signal, even when connected to it, you may want to move it to another area of the house, higher or closer to a window.

While we are always working to expand our network, we don't have the details for specific areas to know what the timeline is for improved coverage.

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Poor signal in So. Florida
bratok
Member

That's not really an answer, it has been like this for over 3 years now and still no answer. Not very encouraging!

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Re: Poor signal in So. Florida
cportnoy
Member

I have the same problem I just switched from AT&T and I seem to get more dropped calls both inside and outside but noticed heavily on the turnpike which I travel daily

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Re: Poor signal in So. Florida
vzw_customer_support
Customer Support

Thanks for joining our wireless family cportnoy. I'm sorry you're having dropped calls since starting service. We can help with this issue by troubleshooting your phone and investigating your area. Do you have multiple lines on your account that have issues with dropped calls? How are text and data working while at home and away from home? 

 

 

KinquanaH_VZW

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