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Problem deleting voice mails
LANSHARK5
Member

i have 1 voicemail that I am unable to delete.  I have deleted it 8 times and it keeps popping back up. I tried Tech Support and we thought we had it fixed but Nope!.   Tech support does not see the voicemail on my account but it is on my phone.  Anybody else have/had this problem. 

It just won’t go away!!!!  Help

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Re: Problem deleting voice mails
vzw_customer_support
Customer Support

After working with our tech support I imagine we've run most of our gamut of troubleshooting tips and tricks short of restoring the iPhone completely. I scanned some unofficial resources suggesting to set your phone into airplane mode then delete the voicemail. Once it's been deleted, then you can turn airplane mode off.
Here's how to place it in airplane mode. https://support.apple.com/en-us/HT204234

If that doesn't do the trick, let's take a step back. Is the iOS up to date?
https://support.apple.com/en-us/HT204204



DavidH_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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