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Question regarding texting on iphone6 without mobile data
atomarchio1
Member

We have a family plan and one of the phones is an iphone6.  

This iphone 6 has exceeded the allowed mobile data for the month (as set in the Smart Family data usage)

Can this phone still receive texts from me (using S7 Edge) even when not connected to a wifi network?  If so, how can we do this?

Please let me know.  Thanks.

Angelo

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Re: Question regarding texting on iphone6 without mobile data
vzw_customer_support
Customer Support

You’ve come to the right place for the ins-and-outs of how texting will work after they’ve reached there data limit, atomarchio1. I have great news. Texts do not use data. This means that when you send one to the iPhone, it will be delivered. The opposite (iPhone to S7 Edge) is true as well.

Are you able to message back and forth when off wi-fi?

 

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Question regarding texting on iphone6 without mobile data
atomarchio1
Member

When wifi is off on the iphone6 the texts do not appear.   However, when the iphone6 finally connects to wifi all of the texts arrive at the same time.

I am trying to understand if there is a way for the iphone6 to receive the text right away prior to reconnecting to wifi.

Is there a way to do this?

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Re: Question regarding texting on iphone6 without mobile data
vzw_customer_support
Customer Support

Does this happen with all messages or just iMessages? Can you make sure that your cellular data is turned on when you are not connected to Wi-Fi?

 

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Re: Question regarding texting on iphone6 without mobile data
atomarchio1
Member

yes, cellullar data setting is tuned on.

however, we can't send/receive text once the mobile data limit has been reached.

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Re: Question regarding texting on iphone6 without mobile data
vzw_customer_support
Customer Support

Making sure that your messaging service is working right is a must. To clarify, iMessaging uses data and if data is restricted it will not work. Regular Text Messages do not use data, so this should not be restricted when data limit is reached unless it is a Group Text Message. Is this group messaging that you are experiencing a problem with? To ensure that iMessaging is not causing interference, please turn this off. Go to settings> Messages> iMessage. Have the user try to send/receive messages when not connected to Wi-Fi and let us know how it works.

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Question regarding texting on iphone6 without mobile data
atomarchio1
Member

So the iphone6 cannot group text at all (even sms) once data limit is reached?  Is that correct?

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Re: Question regarding texting on iphone6 without mobile data
Ann154
Expert
Expert

A group text message is a MMS message that needs data access to be sent.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Question regarding texting on iphone6 without mobile data
vzw_customer_support
Customer Support

Atomarchio1, you should be able to send these types of messages even through your data limit has been reached. Please try disconnecting from the wifi and let us know if you're able to send this type of message. 

 

CecileC_VZW

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Re: Question regarding texting on iphone6 without mobile data
atomarchio1
Member

I can send an individual text.

Thanks.

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