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Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
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Quick Question
tommy005
Member

I had ordered a shipping recycle thing for my iPhone 5s and was going to use the $300 I got for it t actually buy the iPhone 6 Plus. When I got the email confirming my shipping material were being sent it said that I would have to buy an iPhone 6 pus first before I sent my phone in but I can't because I'm using the money I get ($300) from the promotion to get the 16 gb iPhone 6 plus. How am I supposed to get the 6 without the money to by it first? I am so very confused and this is really stressing me out.

Thanks,

Tommy

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Correct Answers
Re: Quick Question
vzw_customer_support
Customer Support

tommy005,

We apologize for the delay in responding to your phone. In order to receive the full trade-in credit for your iPhone 5s the upgrade or purchase of the iPhone 6 Plus would need to be processed first. Once your order is complete you will then receive a promotional code allowing you to obtain the full trade-in credit.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Quick Question
vzw_customer_support
Customer Support

Tommy, we'll figure this out together. When did you start the Trade In process? That date may shed some light on this for us.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Quick Question
tommy005
Member

Today, September 14th

Sent from my iPhone

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Re: Quick Question
tommy005
Member

Verizon Wireless Customer Support Today September 14th

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Re: Quick Question
tommy005
Member

it said I have till 9/30 to buy the new iPhone with this promotion but I want to use my trade in money from my 5s to get the new iPhone.

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Re: Quick Question
vzw_customer_support
Customer Support

tommy005,

We apologize for the delay in responding to your phone. In order to receive the full trade-in credit for your iPhone 5s the upgrade or purchase of the iPhone 6 Plus would need to be processed first. Once your order is complete you will then receive a promotional code allowing you to obtain the full trade-in credit.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Quick Question
SamuelAdams
Novice

Yes, you have to pay for the phones with your credit card and then you'll get a Verizon credit certificate which you'll have to use to pay your Verizon bill because it can only be used at a Verizon store or online.

NO, it doesn't make sense!!!!!! Obviously the Verizon corporate people didn't think this one out very well. It's a real mess!!!!!!!!

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