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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Recieved defective iPhone 6 and now have to wait all over again.
Dizzydrew
Member

Waited 3 weeks for my iPhone 6 to arrive, and I got a lemon. Mute switch is broken, videos don't have sound & the mic doesn't work when on speakerphone. Called Verizon at once. The rep informs me about the "worry free" guarantee, which involves me paying another $380 to have a new phone shipped out. Rep (Ben?) informs me that it will ship "tomorrow" (11/26) and I will receive it on Friday, 11/28. Ok, fine. Check my order status today and it says my ship date is 12/05. I call back and the lady tells me that yes, that's the date but she will "put me at the front of the line". So let's add this up...I waited 3 weeks for my phone, I am sent a defective phone, have to float another $380 and now have to wait all over again. "Worry free". I have no words.

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Re: Recieved defective iPhone 6 and now have to wait all over again.
Dizzydrew
Member

And it actually shipped early but not overnight as was told. Wonderful, now I won't be home because it's arriving the day after I go back to work. Delivery exception hell here I come. Nearest facility is over an hour there & back. Just had to vent.

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