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I found the answer that finally worked for me on this issue. Press and hold the 1 key until you get to the voicemail setup prompt. Do NOT use the *86 method.
Boom - fixed. (thanks to Manuel in VZW tech support)
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Re: Setting up voicemail; get recording: "Welcome to the message management system. Enter the number of the person for whom you want to leave a m
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excelente .... presionar 1 hasta que aparezca la opcion.... gracias
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