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Since adding Verizon Smart Family app, my child's iPhone freezes up when not on wifi
kms2
Member

We setup the Smart Family app and it seems to work fine when we're home on wifi.  However, every single morning when we leave our house for school, my child is not able to access any apps that require an internet connection. The time limits are not set for this time and the internet is not paused. Any solutions? 

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Re: Since adding Verizon Smart Family app, my child's iPhone freezes up when not on wifi
vzw_customer_support
Customer Support

I know the importance of being able to use mobile data on your child's phone when they need it. To confirm, they are using an iPhone 6? Is Cellular Data enabled via Settings Cellular? Are they able to make calls and use SMS text messages while away from WiFi?  YaleK_VZW

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