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Suddenly no service
wkmktg
Member

I have worked in the same building for a year. I never had any trouble making or receiving calls until about 3 weeks ago. Now, when I'm at work (area code 85255) I have no bars, no calls, no texts in or out and a message that instead of saying
"no service" , scrolls "extended network". When I leave work, the phone works fine.

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Re: Suddenly no service
vzw_customer_support
Customer Support

We know the importance of staying connected, especially in areas that you are familiar with having a connection. Have you engaged in any troubleshooting on site for the issue? Are any other Verizon users experiencing this issue?

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Re: Suddenly no service
wkmktg
Member

Yes, but not as dramatically as I am.

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Re: Suddenly no service
vzw_customer_support
Customer Support

Wkmktg, we want you to have your service going again. Let's start by doing a reset to the network settings:  Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. 

 

Another option would be to pull out your SIM card and leave out for 2-3 minute and then put back in again to see if it returns to normal.

 

Please keep us posted on the outcome. 

 

-TakendraW_VZW

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