TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
bm777
Enthusiast - Level 2

The trade in program from Verizon is a complete issue, don’t fall for it!!!

I was promised $800 in value for my iPhone X to get the new iPhone 13 Pro and have just found out on my bill that I was only awarded $145 for it!! The iPhone X is in perfect conditions, not even scratches, and Verizon doesn’t even give a reason for the reassessment in value.

I own a 10-member family plan and will return both my new iPhone 13s and close the entire account if this doesn’t get sorted out.

Although this is a small valeu individually, I will also pursue legal action and get a class together since this is clearly a systematic behavior.

Finally, I will contact the press and shed light on this issue publicly so that everyone knows that Verizon’s trade in policy is an issue and should never be used.

 

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Re: TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
bm777
Enthusiast - Level 2

Thanks, Verizon, for CENSORING and EDITING my comment without my knowledge to make it look better for you. This is not just an issue, this is near-criminal bad faith!

Re: TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
vzw_customer_support
Customer Service Rep

We know getting that huge amount of value with your iPhone X is a big deal, bm777. We can certainly help with getting things sorted out here. It sounds like the $145 is the market value with the device instead of the promotional value. Did you set up the trade-in with your new phone order, or were they separate? *Zaak

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Re: TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
bm777
Enthusiast - Level 2

Thank you for replying. It is indeed a big deal.

The trade-in was made at the moment I was purchasing the new iPhone. That is also the only reason why I accepted a locked phone and a long-term contract with Verizon. I would’ve had a better deal getting an unlocked phone from Apple.

My trade-in page says the value was reduced from $800 (expected value) to $145, without any explanation or notice. I just saw it on my bill and went to check what had happened on the trade-in page.

I will love to find out I am actually mistaken.

 

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Re: TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
bm777
Enthusiast - Level 2

It turns out that by coming here, all I managed to do is lose even the $145 credit I had already gotten. So now I didn’t get ANY credit for the phone I sent to Verizon, and no one in support helps me, which basically means I’ve been stolen by Verizon.

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Re: TRADE IN IS A COMPLETE ISSUE, DON’T FALL FOR IT
vzw_customer_support
Customer Service Rep

As a consumer, I would be very concerned too if the promotional trade-in value changed after submitting the trade-in device, bn777. When a promotional price changes an explanation is always listed on the Trade-in status page. Please visit this link (https://www.verizon.com/od/trade-in#/checkStatus) and enter the trade-in Submission ID for a clear explanation. -Antonio

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