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The trade in program from Verizon is a complete issue, don’t fall for it!!!
I was promised $800 in value for my iPhone X to get the new iPhone 13 Pro and have just found out on my bill that I was only awarded $145 for it!! The iPhone X is in perfect conditions, not even scratches, and Verizon doesn’t even give a reason for the reassessment in value.
I own a 10-member family plan and will return both my new iPhone 13s and close the entire account if this doesn’t get sorted out.
Although this is a small valeu individually, I will also pursue legal action and get a class together since this is clearly a systematic behavior.
Finally, I will contact the press and shed light on this issue publicly so that everyone knows that Verizon’s trade in policy is an issue and should never be used.
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Thanks, Verizon, for CENSORING and EDITING my comment without my knowledge to make it look better for you. This is not just an issue, this is near-criminal bad faith!
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We know getting that huge amount of value with your iPhone X is a big deal, bm777. We can certainly help with getting things sorted out here. It sounds like the $145 is the market value with the device instead of the promotional value. Did you set up the trade-in with your new phone order, or were they separate? *Zaak
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Thank you for replying. It is indeed a big deal.
The trade-in was made at the moment I was purchasing the new iPhone. That is also the only reason why I accepted a locked phone and a long-term contract with Verizon. I would’ve had a better deal getting an unlocked phone from Apple.
My trade-in page says the value was reduced from $800 (expected value) to $145, without any explanation or notice. I just saw it on my bill and went to check what had happened on the trade-in page.
I will love to find out I am actually mistaken.
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It turns out that by coming here, all I managed to do is lose even the $145 credit I had already gotten. So now I didn’t get ANY credit for the phone I sent to Verizon, and no one in support helps me, which basically means I’ve been stolen by Verizon.
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As a consumer, I would be very concerned too if the promotional trade-in value changed after submitting the trade-in device, bn777. When a promotional price changes an explanation is always listed on the Trade-in status page. Please visit this link (https://www.verizon.com/od/trade-in#/checkStatus) and enter the trade-in Submission ID for a clear explanation. -Antonio