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The sound on my iphone 6s plus quit working.

The sound on my iphone 6s plus quit working.  I can't listen to music and I can't hear when I call unless it one speaker phone. It does make sound when someone calls.   Any suggestions?  I did a soft reset and turned the power off.  It was working this morning.  I haven't dropped it or change any settings since them.


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Re: The sound on my iphone 6s plus quit working.
Customer Support

SCRAPBOOKMAMMA, we want this to work for you. Is Bluetooth enabled on in Settings>Bluetooth? Did you recently update the software on that device or download a new application? Let's make sure that the software is up to date by tapping Settings>General>Software Update>Download and Install. Let us know if this resolves your issue.

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