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Trade In Bait and Switch, Fraud, Stolen Phone, No Resolution

I went to Verizon store in Washington, PA end of March to purchase my wife a new phone and apple watch.  The sales person told me I would get $440 for trade-in on phone after I send the device in.  I sent phone in with the box he provided and waited....

A couple weeks go email, no credit...I log into account and it basically shows no phone received.  I call the store.  I get the tracking, I talk with support was received.  I call the manager who calls loyalty department, says I will get an email last week, still no email.  I log into the account today still no change on the trade-in.  This is clearly a bait and switch fraud that Verizon is doing too long time loyal customers.

I will be filing complaints today with the consumer protection agency and better business bureau.  I have text messages with the manager.  Oh by the way it's now been over 6 weeks dealing with this.

Thanks for listening.