I am beyond frustrated. As a faithful client (always questioning why someone has something other than Verizon) of Verizon's since 2000 ... I am ready to switch to another company!!!
I've got the same song and dance as many others.
I preordered my iPhone 6 and got my submission ID and trade in value on 9/14/2014 -----------2014!!!!!
Bottom line is this:
Since November 2014 I've been emailing asking about my gift card or credit to my account for my quoted $200 trade- in value.
each email is answered: please be patient...we are busy.... USPS is slow.... (blah blah blah....)
I started calling 8 months after I sent in my old iPhone
Called in June.
Called in July.
"Oh, be patient, we are working through this....."
August...
8/3 instant messaged with John Michael -who told me to call 800-416-8894
8/3 called 800 416 8894 - the automated system didn't recognize my 9 digit submission ID or my phone number!!!
pressed the option for customer "service" ---Sydney said I'd get a call back 3-5 days.
8/18 -no call back from Sydney. Called and spoke with Patrick. He said I would have my gift card within 24-48 hours
8/21 - no gift card. Called and spoke with Dennis. He said nothing has ever been submitted for my money...you'll get a call 3-5 days, or check back next week.
8/27: Andrea said nothing was noted, or done... again "5-7days" you'll have your credit
9/9: Crystal said I'll call you back in 24hours!
9/11: Nyasia.... talking with her manager... said she'd call me back, just like the some of the others, she always calls her clients back.... I was on the phone with her for 45minutes.
Nothing new on the time spent calling and calling and calling.......... Gee, my time, my phone, my 14years of being a client---- apparently NOT important to Verizon.
For those who do not know; back with this Trade In thing got started, Verizon used a third party company. Guess that company bailed. Verizon can't contact them.... ???
Guess what Verizon? Not my problem. I am your client. I want my phone back. Seems to me many clients are angry. Seems to me, Verizon- you have enough money, give us what you've promised and do what you need to do with this other company to get YOUR refund.
I'm seriously unhappy. 
