How can I get satisfaction from your bogus Trade in Program. Your "Helpline" for the program is unreachable. One family member is yet to receive the shipping materials. Another that shipped two weeks ago still shows that hasn't been received on the Websites status checker. These people bought new IPhones on the premise that they would receive compensation for their old phones within two weeks.
The submission date for both was September 23, plenty long enough for this to be resolved. Each request was completed separately, so each has own submission ID.
Even though half of the family now is committed to two more years of your service, the other half are up in June. Guess who is going elsewhere for phone service.