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Over the past few months I have had voicemails that people have left and when I try to retrieve them there is "transcription not available" and I can't playback the voicemail either. This started after downloading an iOS update at the end of 2016
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We want to be sure that you receive all of the voicemails from your family and friends, kenraap66 and I’d be happy to help you today. Let’s go over a few details and make sure we bring this experience to an end.
Are you receiving notifications for all of your voicemails? Can we please have the specific make/model of your phone? Besides the software update, have you added any new apps to the device? We will be ready and available to help once we have a few more details.
YOURUSERNAME_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!