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Transcription not available

Over the past few months I have had voicemails that people have left and when I try to retrieve them there is "transcription not available" and I can't playback the voicemail either. This started after downloading an iOS update at the end of 2016

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Re: Transcription not available
Customer Support

We want to be sure that you receive all of the voicemails from your family and friends, kenraap66 and I’d be happy to help you today. Let’s go over a few details and make sure we bring this experience to an end.
Are you receiving notifications for all of your voicemails? Can we please have the specific make/model of your phone? Besides the software update, have you added any new apps to the device? We will be ready and available to help once we have a few more details.

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!