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Trying to set up for new iPhone 6s from iPhone 5.
LAVWIL84
Newbie
‎12-13-2018 06:36 PM

I'm attempting to set up my new iPhone 6S:  Why can't I use the iPhone 5 backup I have on my computer using iTunes, instead of having to use saving to the Cloud?

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Re: Trying to set up for new iPhone 6s from iPhone 5.
amberf_vzw
Verizon Employee
‎12-14-2018 07:48 AM

Being able to get your information from iTunes is important Lavwil84. I am sure I can help figure this out for you. What happens when you try to restore your information? You also can get your information back with iCloud. That is if you backed up your information prior. You can follow these steps. iCloud: Restore or set up iOS devices from an iCloud backup 

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