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Upgraded to 6S now very weak signal at home
puuiki
Newbie
‎03-17-2016 11:17 AM

We recently upgraded to iPhone 6s and we are now getting dropped calls due to very weak signals. It's roughly around -118 db.

Signal is marginal to begin with but previous phones did not drop calls.

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Re: Upgraded to 6S now very weak signal at home
vzw_customer_support
Customer Service Rep
‎03-17-2016 11:23 AM

Awesome phones, puuiki. We regret to learn you’re having trouble with dropped calls. Let’s take a closer look into this and make sure your calls stay connected. Does this happen on all calls? What is the signal showing on your phone? What happens when the call drops?


DanielleR_VZW
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Re: Upgraded to 6S now very weak signal at home
Weth
Legend
‎03-17-2016 11:35 AM

First thing I would try is to go to settings/cellular and turn the LTE setting from Voice and Data to just Data. See if that stops your dropped calls since you are in a marginal LTE area.

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Re: Upgraded to 6S now very weak signal at home
puuiki
Newbie
‎03-17-2016 01:56 PM

Signal strength meter on iphone 6s shows around -118 dBm. Calls would come

in and

drop or get severely garbled.

On Thu, Mar 17, 2016 at 11:23 AM, Verizon Wireless Customer Support <

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Re: Upgraded to 6S now very weak signal at home
Weth
Legend
‎03-17-2016 02:03 PM

And did you try the info I gave above?  

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Re: Upgraded to 6S now very weak signal at home
puuiki
Newbie
‎03-17-2016 02:08 PM

Sorry missed that and will try when I get home.

Thanks

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Re: Upgraded to 6S now very weak signal at home
vzw_customer_support
Customer Service Rep
‎03-17-2016 02:17 PM

We wanted to reach out to you to see if you are still having dropped calls issue puuiki. What happened when you tried the steps that my colleague posted? As you share the details then we can continue to help, if needed.
ArnettH_VZW
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Re: Upgraded to 6S now very weak signal at home
Kah2
Enthusiast - Level 2
‎03-20-2016 10:30 AM

I'm having the same problem after moving to the iPhone from a Samsung Galaxy

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Re: Upgraded to 6S now very weak signal at home
Kah2
Enthusiast - Level 2
‎03-20-2016 10:32 AM

And my LTE has already been set at data only

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Re: Upgraded to 6S now very weak signal at home
vzw_customer_support
Customer Service Rep
‎03-20-2016 11:03 AM

Kah2 - The last thing we want you to experience is dropped calls. Time to pick your calls up. Thank you for following the steps Weth provided. Are the calls dropping indoors/outdoors? What is your Zip?
JacobV_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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