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Verizon Customer Service is a joke.

Pre-ordered my phone within first 10 minutes of website opening.  Got ETA ship date 9/12.  All of my friends that pre-ordered after me got shipping numbers today.  I called, they said my order "Fell Through" and had to be regenerated and is now expected to ship November 4.  They said there is nothing that can be done.  What a terrible customer service platform.  When I worked at Dell, we made things right for situations such as this.  This is absolutely unacceptable.  I can't find enough places to spread negative publicity for this company. 

So glad I set an alarm to wake up at 2am and pre-order with the hope of getting the phone on time, now I get to wait 2 months because Verizon has no commitment to their customers and just wants your money.


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Re: Verizon Customer Service is a joke.
Not applicable

Hey things happen

You could simply go to Verizon Store, Best Buy, Walmart, Costco, Radio Shack, Target, or even BJ's to get it on release day.

My lord its just a phone not the end of the world.

Good Luck