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Verizon cloud picture back up

When trying to back up my contacts and photos on my iPhone 6, Verizon cloud says I have no pictures and videos on my device, but I have 1200 pictures. It won't back up those, but it will back up my contacts. Please help!

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Re: Verizon cloud picture back up
Customer Support

We want to make sure that you keep your content secure. Please use this link and it will help with the backup process. Try it: You can also back up the iphone using itunes or icloud here: We will be here if you need more assistance.
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