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Verizon trade in program is terrible

Verizon took our old phones stated that they would give us $750 for one of our phone and $750 for the other when switching to them. So they give us monthly credits. But now since the world is crazy and things are SO HIGH me and husband is trying to find ways to reduce monthly bills. We wanted to pay off our phones so our bill will be less every month. They told us we can’t pay off our phones unless we pay to full amount of the new. That they would not give us the credit from out trade in if we pay it off early. How crazy is that! Verizon cares nothing about their customers.

If I’m paying $11 and some change a month because they are crediting me ($25 a month because of my trade in) X 16 = $186 and some change and I want to pay the $186 and be done I’m TOLD NO I will have to pay almost $500 and something and they still KEEP my trade in