Cindy425, visual voicemail is a great feature to enrich your Verizon experience, and I will be more than happy to provide assistance. To confirm, has visual voicemail worked for you in the past? For your convenience, I have included a set up guide for visual voicemail here: https://support.apple.com/en-us/HT201436 Please let us know if this guide is effective and keep us posted with the results.
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