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What steps besides a factory re-set do I need to complete before sending it out to the buyer?
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Remove the SIM card, turn off find my iPhone and factory reset. Per Apple
What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
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Remove the SIM card and unregistered it from the find my iPhone and iMessages.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Remove the SIM card, turn off find my iPhone and factory reset. Per Apple
What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
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Theeaterofshades, we want the sale of that device to be successful. You will also need to disable, "Find My iPhone" on that device, as well. Click http://apple.co/2yzBGuC for the steps on how to do this.
LasinaH_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!