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When I try to use my Hotspot will not connect the blue band across top of screen just goes up and down like a window shade
Gwg1977
Member

When I try to connect my hotspot will not connect and blue bar at top of screen just goes up and down like a window shade

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Re: When I try to use my Hotspot will not connect the blue band across top of screen just goes up and down like a window shade
vzw_customer_support
Customer Support
Gwg1977,

I know how much I rely on my Mobile Hotspot. Let's get yours up and running. How long has it been like this? Have you ever been able to use it? Did anything change on your device recently like software updates or news apps?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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